Life Telesales Consultant

Life Telesales Consultant – Discovery Connect – Talent Pool – JHB
Business Unit: Discovery Connect
Function: Call Center / Contact Center
Date: 5 February 2025

About Discovery Connect
In today’s fast-paced world, people demand seamless, flexible transaction experiences on their terms. Discovery Connect meets this need by acting as a direct sales channel, combining cutting-edge technology with a human touch. As the first point of contact for many clients, Discovery Connect prides itself on having the best Discovery ambassadors on its team. We are leaders in client acquisition, and Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines, including Discovery Bank, the team offers an exciting opportunity for forward-thinking, innovative individuals who thrive in dynamic, evolving business environments.

Job Purpose
This role is based in the Discovery Connect Sales call center, reporting to the Sales Team Leader. The Life Telesales Consultant will be responsible for generating sales by promoting and selling Discovery Life products via inbound and outbound calls. This involves managing various lead types and converting inquiries into successful sales.

Key Purpose
The key objective is to achieve targets that will grow Discovery Life by building the brand and ensuring clients engage with our range of products and services. The role is designed to promote healthier living, helping clients access the solutions they need to protect their future.

Key Outputs
The successful individual will be required to perform, but not limited to, the following key outputs:

• Achieve Sales Targets: Consistently meet monthly sales and activation targets set by the business.
• Accurate Data Capture: Enter all client application information into the system with accuracy.
• Product Recommendations: Ensure that the appropriate products are sold to clients based on their profiles.
• Meet Productivity Requirements: Adhere to required performance metrics.
• Quality & Compliance: Ensure compliance with all quality standards and legal requirements.
• Complete Assessments: Successfully complete all required assessments and ongoing training.

Personal Attributes and Skills
The ideal candidate will demonstrate the following competencies:

• Target-Driven: Consistently strives to meet and exceed sales targets.
• Team Player: Able to collaborate with team members to achieve common goals.
• Goal-Oriented: Focused on achieving both individual and business objectives.
• Self-Motivated: Proactive and driven, with the ability to work independently.
• Adaptability: Comfortable working in a fast-changing, dynamic environment.
• Persuasiveness: Strong influencing and negotiation skills to convert leads into sales.
• Resilience/Tenacity: Ability to overcome challenges and persist in achieving results.
• Time Management: Strong organizational skills, able to manage multiple tasks efficiently.
• Attention to Detail: Ensure accuracy in all aspects of work.
• Quick Learner: Ability to grasp new information rapidly and apply it effectively.
• Fluent Communication: Speak fluently in English and Afrikaans (accent-neutral).
• PC Literacy: Proficient in email, Word, Excel, and basic computer skills.

Qualification & Experience

Essential:

• Matric (Grade 12).
• 1-2 years’ sales experience, preferably in an outbound telesales environment.
• RE5 (Regulatory Exams) certification.

Advantageous:

• Discovery Life product knowledge.
• Tertiary qualification (e.g., Financial Planning or Information).
• NQF Level 5 or National Certificate in Banking.
• RE5 qualification (required for financial services).

Employment Equity
As part of the recruitment process, the company’s approved Employment Equity Plan and Targets will be considered. Discovery is an Equal Opportunities employer, and we actively encourage individuals with disabilities to apply.

This is an exciting opportunity to join a growing and dynamic team at Discovery Connect, where you can grow your career while helping clients access comprehensive life solutions. If you are a results-driven, proactive individual with a passion for sales, we encourage you to apply!

apply here