Sales Consultant

Bank DC Sales Consultant – Discovery Connect – JHB – Talent Pool
Business Unit: Discovery Connect
Function: Banking
Date: 7 February 2025

About Discovery Connect
Discovery Connect is a dynamic division within Discovery that acts as a direct sales channel, combining the best of technology and human expertise to meet the evolving needs of clients. We are often the first point of contact for clients, so we aim to have the best Discovery ambassadors on our team. As one of the fastest-growing divisions within the group, Discovery Connect represents all product lines, including Discovery Bank. This is an exciting opportunity for forward-thinkers, innovators, and individuals who thrive in a fast-paced environment.

Job Purpose
This role is based in the Discovery Connect Sales call center and reports directly to the Sales Team Leader. The Sales Consultant will be responsible for telesales, focusing on the promotion and sale of the Discovery Bank Product Suite to clients through inbound and outbound calls. The goal is to manage and convert leads into successful sales, responding to product inquiries and guiding clients toward banking solutions that meet their needs.

Key Purpose
The primary objective of this position is to contribute to the growth of Discovery Bank by achieving sales targets, promoting the brand, and engaging clients with our range of products and benefits. The successful candidate will be integral in helping clients achieve healthier banking by offering tailored solutions and ensuring a shared-value experience.

Key Outputs
The successful individual will be required to perform, but not limited to, the following key outputs:

• Achieve Monthly Targets: Consistently meet sales and activation targets set by the business.
• Client Data Accuracy: Capture all client application information accurately in the system.
• Product Knowledge: Ensure the right products are sold based on client profiles.
• Productivity Requirements: Meet the business’s productivity expectations.
• Quality & Compliance: Adhere to all quality and compliance guidelines.
• Ongoing Assessments: Successfully complete all ongoing assessments as required by the business.

Personal Attributes and Skills
The ideal candidate will demonstrate the following competencies:

• Target-Driven: Ability to achieve sales goals consistently.
• Team Player: Work well in a collaborative environment.
• Goal-Oriented: Focused on achieving both personal and business objectives.
• Self-Motivated: A proactive and driven individual who can work independently.
• Adaptability: Ability to thrive in a dynamic environment and adapt to change.
• Persuasiveness: Strong skills in influencing and convincing clients.
• Resilience/Tenacity: Ability to bounce back from setbacks and maintain focus.
• Time Management: Strong organizational skills and ability to prioritize tasks effectively.
• Attention to Detail: Ensuring accuracy in all aspects of work.
• Quick Learner: Ability to quickly absorb new information and apply it effectively.
• Fluent Communication: Speak fluently in English and Afrikaans (accent-neutral).
• PC Literacy: Proficiency in email, Word, Excel, and other basic computer skills.

Qualification & Experience

Essential:

• Matric (Grade 12).
• 1-2 years’ sales experience, preferably in an outbound telesales environment.

Advantageous:

• Knowledge of Discovery Bank products and services.
• Tertiary qualification in a related field (e.g., Financial Planning or Information).
• NQF 5/National Certificate: Banking at NQF Level 5.
• RE5 qualification (Required for financial services).

Employment Equity
As an Equal Opportunities employer, Discovery is committed to diversity and inclusion. We actively encourage individuals with disabilities to apply. The company’s approved Employment Equity Plan and Targets will guide the recruitment process.

This is an exciting opportunity to join a growing and dynamic team at Discovery Connect, where you can build your career while helping clients access the best banking solutions. If you are a driven, results-oriented individual with a passion for sales, we encourage you to apply!