Cleaning Manager

Cleaning Manager
Tsebo Solutions Group
Cape Town, Western Cape
Permanent
Closing Date: 26 February 2025

Job Details
Business Unit / Division: Tsebo Cleaning and Hygiene Solutions
Job Type Classification: Permanent
Location – Town / City: Cape Town
Location – Province: Western Cape
Location – Country: South Africa

About Us
We are currently seeking a Cleaning Manager within the healthcare industry based in Cape Town. The role involves overseeing daily operations at one site, maintaining high-quality standards in line with site-specific service level agreements (SLAs), managing client relations, and performing cleaning and equipment inspections.

Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions provider, offering services such as catering, facilities management, cleaning, hygiene, pest control, and more. We aim to reduce costs, risk, and complexities for our clients while increasing quality, efficiency, and productivity. At Tsebo, developing our people is a core value, and we focus on a knowledgeable workforce in tune with our clients’ needs.

Duties & Responsibilities

• Take full responsibility for site management and ensure high service standards.
• Respond proactively to client requests, ensuring timely resolutions.
• Efficiently allocate resources to achieve maximum cleaning output, adhering to SLA requirements.
• Manage resource requirements for output-based contracts.
• Maintain a pool of trained relief staff to prevent service disruptions.
• Ensure proper job schedules and work cards are in place for each position.
• Conduct regular inspections to maintain consistently high service standards.
• Maintain service until the last day of unit closures, including attending to staff, equipment, billing, and costs.
• Foster strong client relationships to prevent contract cancellations and ensure retention.
• Ensure staff adhere to professional company image and dress code.
• Enforce strict cleaning methodologies in line with company policies, quality programs, and legislation.
• Conduct monthly spot checks on high-value items and maintain company assets in good condition.
• Use and update company electronic tools and applications effectively.
• Schedule and conduct training for all staff to empower them in their roles.
• Maintain unit files and notice boards according to company policy.
• Communicate regularly with clients, ensuring that client-specific records and reports are completed on time.
• Effectively manage staff communication, ensuring relevant company information is shared.
• Handle HR and industrial relations issues, ensuring adherence to company codes and policies.
• Manage leave liability and leave plans in line with company policies.
• Identify opportunities for additional business within existing contracts and handle one-off cleaning opportunities.
• Ensure that all rechargeable and overtime work is authorized and billed in a timely manner.
• Approve capital expenditure and equipment repairs.
• Order chemicals and consumables within a set budget.
• Maintain high morale and motivation among staff.
• Implement initiatives as required by Tsebo Management or clients.
• Adhere to legal and statutory requirements.

Skills and Competencies

• Strong client relationship management and communication skills.
• Excellent leadership and attention to detail.
• Strong problem-solving skills and ability to work under pressure.
• Flexibility and adaptability in a dynamic environment.
• Ability to work independently, including long hours, weekends, and after-hours when required.

Qualifications

• Relevant operations and people management experience.
• Minimum of 5 years’ experience in a similar middle management role.
• Experience in the healthcare industry is highly advantageous.
• Experience in managing large teams and overseeing cleaning operations.
• Knowledge of cleaning principles, scheduling staffing, and assigning tasks to achieve output standards.
• Strong people management and industrial relations knowledge.

Policy

• Maintain company brand and professional standards at all times.
• Ensure compliance with all statutory/legal requirements and company policies and procedures.

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