Customer Service Team Member – Full-Time Cashier
Location: Queenswood, Gauteng
Work Schedule: 6 shifts per week
Shift Length: 9 hours per shift
Employment Type: Permanent – Full-Time
Start Date: ASAP
Salary: To Be Confirmed
Job Overview
Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment where teamwork and efficiency are key? If so, we are looking for a Customer Service Team Member to join our team.
As a key player in our front-of-house operations, your role will involve handling customer transactions, maintaining store cleanliness, and ensuring a positive customer experience. You will be expected to process payments, assist customers with their orders, and uphold the company’s service standards.
If you are enthusiastic, reliable, and have a passion for customer service, this is a great opportunity to grow your career in the retail and food service industry.
Key Responsibilities
As a Customer Service Team Member, your daily responsibilities will include:
Customer Interaction & Sales Support
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Warmly greet customers as they enter the store.
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Assist customers with placing orders, providing recommendations, and answering queries.
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Inform customers about ongoing promotions, special deals, and new products.
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Address and resolve customer concerns or escalate them to management when necessary.
Cash Register & Payment Processing
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Operate the cash register and ensure accurate transactions.
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Process different payment methods, including cash, credit/debit cards, and mobile payments.
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Issue receipts and ensure proper handling of refunds and exchanges in compliance with company policies.
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Monitor cash levels and perform end-of-shift cash-up procedures.
Order Preparation & Delivery
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Receive and process orders promptly and accurately.
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Pack and present customer orders professionally.
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Assist in delivering food orders to customers at counters, tables, or designated pick-up points.
Stock & Inventory Management
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Receive, verify, and unpack stock deliveries.
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Ensure proper stock rotation and monitor inventory levels to prevent shortages.
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Restock front-of-house supplies, including napkins, condiments, and packaging materials.
Store Cleanliness & Maintenance
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Maintain cleanliness in the service area, including counters, floors, and checkout stations.
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Follow health and safety regulations, ensuring compliance with hygiene standards.
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Assist with waste disposal and general store maintenance tasks.
Team Collaboration & Communication
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Work closely with supervisors and team members to ensure smooth operations.
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Communicate effectively with colleagues regarding stock levels, customer orders, and store policies.
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Support team training and help onboard new employees when required.
Qualifications & Experience
Minimum Requirements:
To be eligible for this role, you must meet the following criteria:
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Matric certificate (Grade 12 or equivalent).
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Previous experience in one or more of the following roles:
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Cashier
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Customer Service Representative
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Front-of-House Assistant
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Retail or Food Service Team Member
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Proficiency in English (written and verbal).
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Must live within 10km of Queenswood, Gauteng.
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Clear criminal record.
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Ability to work 6 shifts per week, including weekends and public holidays.
Preferred Skills & Attributes:
While not mandatory, the following will be an advantage:
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Experience using a Point of Sale (POS) system.
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Knowledge of food safety and hygiene standards.
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Strong multitasking abilities, especially during peak hours.
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Excellent interpersonal and problem-solving skills.
Application Process
To apply for this position, candidates must complete the following steps:
Step 1: Online Assessment
All applicants are required to complete the YUM KFC Team Member Test to assess suitability for the role.
Step 2: Application Questionnaire
Candidates must answer the following questions:
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d POS system before?
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Have you previously worked for KFC?
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In which area do you currently live? (Please specify suburb, district, or city).
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If the register runs out of receipt paper, what should you do?
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How do you assist customers with orders, both in person and over the phone?
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What is the best approach to take when a customer has a complaint about their food?
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How do you manage multiple tasks during busy periods?
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What steps do you take to ensure customer orders are accurate?
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Have you used a cash register or computer-base
Why Join Us?
Working as a Customer Service Team Member offers more than just a job – it’s an opportunity to develop valuable skills and grow within the retail and food service industry. Here’s what you can expect:
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Competitive Pay: Enjoy a market-related salary with performance-based incentives.
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Career Development: Gain hands-on experience in customer service, sales, and operations.
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Training & Support: Receive full training and ongoing support to succeed in your role.
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Team Environment: Work in a dynamic, fast-paced setting with a supportive team.
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Flexible Scheduling: Shift-based work allows for a better work-life balance.
How to Apply
If you meet the job requirements and are ready to deliver exceptional customer service, apply today by completing the online assessment and submitting your application.
This is an opportunity to be part of a customer-focused, fast-paced team, where growth and development are encouraged.
Join us in delivering great service and making every customer experience memorable. Apply now!
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