Branch Administration Clerk – King Williams Town Life Office

Company: AVBOB Mutual Assurance Society
Location: King Williams Town, Eastern Cape
Reference Number: 705CL08
Department: Branch Administration (705)
Job Type: Permanent
Positions Available: 1
Salary: Market Related
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About AVBOB

AVBOB Mutual Assurance Society is one of South Africa’s most trusted and established insurance providers. With over 100 years of experience in offering funeral cover, funeral services, and a variety of insurance products, AVBOB has earned a reputation for its strong values, client service, and employee development.

The organization offers a professional and stable work environment where performance is recognized and rewarded. Employees at AVBOB are encouraged to grow through skills development, training programs, and access to long-term career paths.

AVBOB is currently seeking to fill a permanent position at its King Williams Town Life Office in the Eastern Cape. The available vacancy is for a Branch Administration Clerk, a role essential to the daily operations of the branch.

Position Overview

The Branch Administration Clerk will play a key role in maintaining the day-to-day administrative functions of the branch office. The ideal candidate should have a strong understanding of office procedures, excellent organizational skills, and the ability to handle customer-facing responsibilities.

This role offers an excellent opportunity for individuals who are passionate about administration and customer service. The successful candidate will provide support to clients, colleagues, and branch management through a variety of clerical and administrative tasks.

Key Responsibilities

As a Branch Administration Clerk, your primary responsibilities will include the following:

• Reception Duties:
  Welcoming visitors and clients to the office, providing professional front-desk service, and managing walk-in enquiries.

• Switchboard Operation:
  Handling incoming telephone calls and routing them to the appropriate departments or individuals in a courteous and efficient manner.

• Typing and Document Preparation:
  Typing letters, reports, memos, and other official documents as required by management or branch operations.

• Record Keeping:
  Ensuring all files and records are accurately maintained and updated, in both physical and digital formats.

• Data Capturing and Scanning:
  Entering accurate information into company systems and scanning critical documents for digital filing and archival.

• Client Services:
  Assisting customers with queries, policy information, and general administrative support. Providing a high level of service to ensure client satisfaction.

• General Office Duties:
  Performing various routine tasks including filing, photocopying, and ensuring that the branch remains neat, functional, and compliant with office standards.

• Petty Cash Handling:
  Administering and reconciling petty cash transactions in line with company policies and financial controls.

Minimum Requirements

To be considered for this position, applicants must meet the following minimum requirements:

• Educational Qualification:
  A completed Grade 12 / Senior Certificate is required.

• Work Experience:
  At least 1 to 2 years of experience in an office administration role will be considered a strong advantage, especially within a customer-facing environment.

• Computer Literacy:
  Proficiency in Microsoft Word and Excel is essential. Candidates should be comfortable working with office software and administrative systems.

• Communication Skills:
  Excellent verbal and written communication skills in English are required. Additional proficiency in local languages is advantageous.

• Professional Appearance and Demeanor:
  As a front-line representative of the branch, the successful candidate must present themselves in a professional and courteous manner.

Personal Competencies and Attributes

AVBOB seeks a candidate who embodies the company’s values and can contribute positively to the branch environment. The following competencies are essential:

• Strong attention to detail and accuracy

• Ability to work independently and within a team

• Excellent time management and organizational skills

• Reliability, honesty, and accountability in handling sensitive client and financial information

• A customer-centric mindset and the ability to remain calm under pressure

• A willingness to learn and develop within the company

Why Join AVBOB?

AVBOB is a respected employer in South Africa’s insurance and funeral services industries. By joining the AVBOB team, you will benefit from:

• Competitive remuneration aligned with industry standards

• Job security within a well-established and trusted organization

• Opportunities for advancement and professional development

• A supportive and inclusive workplace culture

• Exposure to structured administrative systems and compliance-driven procedures

As part of its commitment to transformation and employment equity, AVBOB encourages applications from individuals across all backgrounds and gives preference to those from designated groups as defined in the Employment Equity Act.

How to Apply

Click here to Apply

If you meet the minimum requirements and are interested in joining AVBOB as a Branch Administration Clerk in King Williams Town, you are invited to submit your application online via the AVBOB Careers Portal or by visiting your nearest AVBOB branch.

Please ensure that your application includes:

• A detailed CV

• A certified copy of your Grade 12 certificate

• Any relevant supporting documents or qualifications

Note: If you do not receive feedback within 30 days of the closing date, kindly consider your application unsuccessful.

Click here to Apply

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AVBOB – Over 100 Years of Serving South Africa

AVBOB remains committed to service excellence, mutual benefit, and social responsibility. If you are a reliable and hardworking individual seeking to build your career in administration within a well-respected organization, this is the ideal opportunity for you.