Customer Service Team Member – Dorandia, Gauteng
Full-Time Job Opportunity with Shift Schedule | Join a Dynamic Retail Team Today
Position Title: Customer Service Team Member
Location: Dorandia, Gauteng
Job Type: Permanent – Full-Time
Work Schedule: Shifts, 9 hours per day
Salary: To Be Confirmed (Monthly)
Start Date: As Soon As Possible Click here to Apply
If you’re passionate about helping people, enjoy working in a team, and thrive in a fast-paced retail environment, this is the opportunity you’ve been waiting for. We are hiring a Customer Service Team Member in Dorandia to provide excellent customer interaction, handle orders and payments, and contribute to the smooth running of daily store operations.
Whether you’re experienced in retail or looking to grow your customer service skills, this role provides a great starting point to build a long-term career.
What Does a Customer Service Team Member Do?
As a Customer Service Team Member, your daily responsibilities will include face-to-face interaction with customers, managing transactions, taking and packaging orders, and ensuring the store environment is welcoming and efficient. You’ll be the first point of contact for many customers, so delivering a positive customer experience is key.
Key Duties and Responsibilities
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Welcome customers with professionalism and a friendly attitude
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Recommend current specials, deals, and promotions to increase sales
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Handle customer questions, concerns, and complaints with calmness and accuracy
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Communicate effectively with team members and shift supervisors to ensure seamless service
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Operate a point-of-sale (POS) system for processing cash, card, and mobile transactions
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Accurately balance and monitor cash levels at the till
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Wrap, bag, or box items neatly for customers
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Keep the checkout, counter, and front-of-house areas clean and orderly throughout the day
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Take, manage, and package phone and counter orders efficiently
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Follow standard operating procedures and ensure store compliance
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Receive and unpack new stock, checking for quality and accuracy
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Ensure all outgoing orders are packed correctly and labelled properly
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Deliver food and orders at collection counters or to customers’ tables
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Stay informed on daily tasks and collaborate with team members to meet service targets
Looking for additional tips on succeeding in high-paced customer service roles? Visit our guide to thriving in retail and fast food environments (internal link 1).
Minimum Requirements
Candidates applying for this full-time role must meet the following criteria:
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Matric / Grade 12 certificate
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Ability to speak, understand, and communicate in English
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Must live within 10km of Dorandia, Gauteng
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Clear criminal record
Preferred Experience and Attributes
Though not mandatory, the following preferences will strengthen your application:
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Prior experience as a cashier, team member, front-of-house assistant, or crew member
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Female candidates are encouraged to apply (based on workforce balancing needs)
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Candidates between the ages of 20 and 35
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Familiarity with point-of-sale systems or previous retail exposure
What We Look for in a Customer Service Team Member
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Strong attention to detail to ensure order accuracy
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The ability to multitask during peak hours
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A calm and positive demeanor when handling complaints
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Team-oriented mindset and excellent communication skills
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Willingness to learn and follow structured processes
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A passion for providing excellent customer service under pressure
If you’re new to retail or customer-facing positions, review our customer service skills checklist to see how your current strengths can be aligned with this role (internal link 2).
Application Process
To apply, complete the application form and the YUM KFC Team Member Test via the specified recruitment platform. Applicants will also need to answer the following questions:
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In which area do you currently live? (Suburb, district, or city)
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What would you do if the register runs out of receipt paper?
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How do you assist customers with orders in-store and over the phone?
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What is your approach to handling a food-related customer complaint?
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How do you prioritise tasks when the store is busy?
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What steps do you take to ensure order accuracy?
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Have you worked with a cash register or POS system before?
Preparation is key. See our tips for completing customer service job assessments to give yourself a competitive edge (internal link 3).
Build Your Career with Us
This Customer Service Team Member position offers an opportunity to become part of a growing team in a stable and structured work environment. You’ll gain exposure to real-world experience in retail, operations, and customer satisfaction — skills that can take you far in the service industry.
If you’re looking for a full-time shift job with opportunities to grow and contribute meaningfully to a successful team, don’t miss this opportunity. Apply now and take the next step in your customer service journey.
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