Retail Frontshop & Customer Service Role – FMCG Store Operations

Dis-Chem Pharmacies Limited is recruiting a Frontshop Assistant for its Marine Walk store in Umdloti, KwaZulu-Natal. This permanent opportunity is suited to individuals seeking retail frontshop assistant jobs, entry-level FMCG sales roles, or customer service positions in pharmacy retail.

The role focuses on maintaining high merchandising standards while delivering professional customer service at the point of sale, in line with Dis-Chem policies, procedures, and service benchmarks.

Purpose of the Role

The primary purpose of the Frontshop Assistant is to ensure that shelves are fully stocked, neatly presented, and accurately priced while supporting efficient customer transactions and service delivery.

The role contributes directly to sales performance, stock control, customer satisfaction, and the overall in-store experience.

Key Responsibilities

Merchandising and Stock Control

Ensure full product ranges are available on shelves at all times and presented neatly
Monitor shelf stock to ensure products have not reached sell-by dates
Restock merchandise as required to maximise sales opportunities
Rotate stock regularly in line with Dis-Chem FIFO and stock control procedures
Ensure delivered stock and stock pulled from the storeroom is packed and stored correctly
Report low stock levels, out-of-stock items, damaged stock, and expired stock to management
Assist with stock counting, stock files, and general stocktaking
Identify and report damaged or expired stock immediately
Assist with loading and off-loading of stock when required
Flatten and dispose of boxes in designated areas after unpacking

Customer Service and Sales Support

Establish professional relationships with customers and deliver friendly, helpful, and courteous service
Assist customers with product queries and follow up on all out-of-stock requests in line with procedures
Report customer compliments and complaints to management
Maintain required customer turnover per hour as per company benchmarks
Keep up to date with product knowledge to assist customers effectively
Support back shopping and in-store assistance when required

Point of Sale and Cash Handling

Transact purchases accurately, processing cash, cards, vouchers, coupons, and other approved payments
Exchange merchandise and accept returns when authorised by the Frontshop Leader
Process loyalty cards, including accelerated partner cards
Ensure cash is placed in the drop safe according to standard operating procedures
Ensure all price changes and line voids are approved and signed off
Maintain accurate cash flow and till management at all times
Ensure outgoing stock, items, and scripts are scanned and paid for
Keep daily takings secure in the till drawer until placed in the drop safe

Operational Compliance and Housekeeping

Ensure storerooms remain organised, clean, and tidy
Maintain housekeeping standards in line with Dis-Chem requirements
Adhere strictly to Dis-Chem policies, SOPs, and Health & Safety regulations
Wear the correct uniform and maintain personal appearance standards
Report bad or suspicious behaviour relating to staff or customers to management
Assist with training of new and current team members

Minimum Requirements

Essential

Grade 12 / Matric or Senior Certificate
0–6 months retail work experience

Advantageous

1 year retail experience
Certification in Retail Business Management

Competencies and Skills

Essential

Knowledge of retail operations and basic administration
Ability to resolve issues independently and escalate appropriately when required
Basic arithmetic skills including addition, subtraction, multiplication, and division
Clear verbal communication skills
Customer-focused approach with timely response to queries
Strong sense of responsibility and accountability for work quality

Advantageous

Basic computer skills (Word, Excel, Outlook)
Numerical skills and SAP exposure

Special Conditions of Employment

Willing and able to work retail hours
South African citizen
Clear criminal record and credit check (MIE)
Valid driver’s licence and own reliable transport

Remuneration and Benefits

Market-related salary
Medical aid
Provident fund
Staff account

Employment Equity

Dis-Chem Pharmacies is an equal opportunity employer. Appointments are made in line with the company’s Employment Equity & Transformation Strategy, and applications from people with disabilities are encouraged.

Employment Details

Position: Frontshop Assistant
Company: Dis-Chem Pharmacies Limited
Location: Marine Walk, Umdloti, KwaZulu-Natal
Job Type: Permanent
Work Level: Associate
Industry: FMCG / Retail
Posted Date: 17 February 2026
Closing Date: 03 March 2026

Applicants who are not contacted within two weeks after the closing date should consider their application unsuccessful.

Apply for Frontshop Assistant – Marine Walk

Candidates who meet the requirements and are passionate about retail customer service are encouraged to apply.

👉 Apply for Retail Jobs at Dis-Chem

Applications close on 03 March 2026.

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