E-Commerce Specialist – Cape Town | Lesaka Technologies Careers South Africa

March 13, 2026 admin LESEKA 0

Location: Cape Town, Western Cape, South Africa
Job Type: Permanent
Closing Date: 31 March 2026
Company: Lesaka Technologies
Business Unit: Merchant Division

About Lesaka Technologies

Lesaka Technologies is a leading South African fintech company delivering innovative digital payments, merchant services, and financial technology solutions to businesses across the country. The company provides integrated platforms that help merchants process transactions, manage revenue streams, and expand their digital commerce capabilities.

Operating within the rapidly growing fintech and e-commerce ecosystem, Lesaka empowers businesses with tools that improve operational efficiency while enabling secure digital transactions. The company continues to expand its merchant services portfolio and is now recruiting a skilled E-Commerce Specialist to support merchant growth and revenue performance in Cape Town.

Position Overview

The E-Commerce Specialist role focuses on managing and growing an assigned portfolio of e-commerce merchants. Unlike traditional account management roles, this position carries full commercial accountability for revenue growth, merchant retention, and product adoption.

The successful candidate will work closely with merchants to optimize their use of Lesaka’s fintech ecosystem, increase product penetration, and identify new revenue opportunities through cross-selling and upselling initiatives.

This position is ideal for professionals experienced in account management, customer success, fintech sales, or digital commerce strategy.

Key Responsibilities

Revenue Growth & Merchant Expansion

  • Analyse merchant performance and product usage to identify revenue opportunities
  • Drive revenue growth through cross-selling and upselling initiatives
  • Execute targeted outbound engagement campaigns via phone, email, and messaging platforms
  • Position bundled fintech and payment solutions using consultative sales techniques
  • Maintain and manage a disciplined opportunity pipeline within CRM systems

Merchant Retention & Churn Management

  • Monitor merchant transaction trends and performance indicators
  • Identify early warning signs of potential churn
  • Implement retention and reactivation strategies to protect revenue
  • Collaborate with Support and Operations teams to resolve service issues affecting merchants

Relationship Ownership

  • Serve as the primary commercial contact for assigned merchants
  • Conduct lifecycle engagement including activation, growth, and renewal discussions
  • Educate merchants on platform capabilities and value-optimization opportunities
  • Strengthen long-term partnerships through consistent engagement

Governance & Business Insights

  • Maintain accurate CRM records and reporting discipline
  • Analyse revenue trends and provide performance insights to management
  • Monitor competitor activity and provide market intelligence
  • Contribute insights that support product development and strategic decision-making

What Success Looks Like

Performance in this role is measured through:

  • Sustainable net base revenue growth
  • Reduced merchant churn rates
  • Increased multi-product adoption across the merchant portfolio
  • High levels of merchant satisfaction and engagement

Minimum Requirements

Candidates applying for this position should meet the following criteria:

  • 3–5 years’ experience in account management, customer success, or relationship management
  • Proven track record of revenue growth, retention, and cross-selling success
  • Experience in fintech, financial services, e-commerce, or merchant acquiring is advantageous
  • Strong analytical ability and CRM system proficiency
  • Experience with Microsoft Dynamics or Salesforce CRM is beneficial
  • Matric certificate required; tertiary qualification advantageous
  • Willingness to travel occasionally for merchant engagement

Core Skills & Competencies

Successful candidates will typically demonstrate:

  • Strong commercial and financial acumen
  • Analytical decision-making and data-driven insights
  • Excellent communication and relationship-building skills
  • Consultative sales approach
  • Strong organizational and CRM management skills
  • Ability to manage multiple merchants and revenue streams simultaneously

Why Join Lesaka Technologies?

Working at Lesaka Technologies offers professionals the opportunity to build a career within the fast-growing fintech and e-commerce sector.

Key benefits include:

  • Exposure to advanced digital payments and merchant solutions
  • Opportunities to manage high-value merchant portfolios
  • A culture built on entrepreneurship, collaboration, and accountability
  • Career growth in one of South Africa’s most dynamic fintech companies

POPIA Compliance

By applying for this position, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used strictly for recruitment purposes.

How to Apply

Interested candidates should apply before the closing date of 31 March 2026 through the official Lesaka Technologies careers portal.

Prepare an updated CV highlighting your merchant account management experience, revenue growth achievements, and e-commerce expertise.

APPLY HERE

Explore More Opportunities

Looking for more career opportunities in South Africa? Explore:

Connect With Us

Stay updated with the latest South African job opportunities, internships, and career advice:

 

Be the first to comment

Leave a Reply

Your email address will not be published.


*