Administrator: Service Advisor – Ford Paarden Eiland

February 18, 2026 admin Uncategorized 0

 

Location: Cape Town, Western Cape
Job Type: Permanent | Full-Time
Closing Date: 25 February 2026
Industry: Automotive
Division: Retail
Business Unit: Western Cape

About the Company

Motus Corporation is a leading automotive group in South Africa, operating across vehicle retail, aftersales, mobility solutions, and financial services. With a strong national footprint and partnerships with world-class vehicle brands, Motus is known for delivering exceptional customer experiences and offering long-term career growth opportunities.

This role is based at Ford Paarden Eiland, a high-volume dealership committed to service excellence, operational efficiency, and customer satisfaction.

Position Overview

The Administrator: Service Advisor will serve as the primary point of contact for customers requiring vehicle servicing and maintenance. This customer-facing role requires an experienced automotive Service Advisor who can manage service bookings, interpret customer concerns, coordinate with technicians, and ensure a seamless service journey from booking to vehicle handover.

The successful candidate will demonstrate strong technical understanding, excellent communication skills, and a passion for delivering outstanding customer service within a dealership environment.

Key Responsibilities

Customer Interaction & Communication

  • Greet customers professionally and identify vehicle service or repair needs
  • Provide accurate quotations and time estimates for maintenance and repair work
  • Explain technical information clearly and in non-technical language
  • Maintain regular communication regarding service progress, delays, or cost changes
  • Conduct post-service follow-ups to ensure customer satisfaction
  • Assist or relieve in warranty administration when required

Service Scheduling & Coordination

  • Schedule service appointments efficiently to optimise workshop capacity
  • Coordinate with technicians to ensure timely and accurate completion of work
  • Confirm availability of required parts prior to scheduled services

Documentation & Record-Keeping

  • Prepare detailed service orders with complete vehicle and customer information
  • Maintain accurate service history, warranty records, and customer profiles
  • Manage service invoicing and payment processing with accuracy

Quality Control & Customer Satisfaction

  • Monitor quality of service work to ensure compliance with manufacturer standards
  • Handle customer complaints professionally and escalate where necessary
  • Consistently aim to exceed customer satisfaction and loyalty targets

Product & Service Knowledge

  • Stay informed on new vehicle models, services, and dealership promotions
  • Promote service offerings and value-added products to customers

Team Collaboration & Reporting

  • Work closely with service technicians, parts department, and sales teams
  • Compile daily, weekly, and monthly reports on service performance and CSI metrics

Minimum Requirements

  • 2–3 years’ experience as a Service Advisor in an automotive dealership
  • Computer literacy (Microsoft Office Suite)
  • Valid driver’s license and own transport
  • Technical qualification (advantageous)

Core Competencies

  • Strong communication with impact
  • Customer and service orientation
  • Problem-solving ability
  • Results-driven mindset
  • Self-management and resilience
  • Professional business image and teamwork

Why Join Motus Ford Paarden Eiland?

  • Join a reputable national automotive employer
  • Work within a professional, high-performance service department
  • Career growth and development opportunities within Motus
  • Exposure to world-class automotive service standards
  • Stable permanent employment with a trusted dealership brand

POPIA Compliance

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA). Information will be used solely for recruitment and selection purposes.

How to Apply

Interested candidates should apply via the official Motus careers platform before 25 February 2026. Late or incomplete applications may not be considered.

APPLY HERE

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