Company: Core Group
Location: Sandton
Position: Senior Receptionist
Type: Permanent

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Main Purpose of the Job

The Senior Receptionist is the first person visitors, clients, and guests meet when they arrive. The role is responsible for creating a professional and welcoming environment, managing calls and emails, coordinating meetings, and providing administrative support to ensure the office runs smoothly.

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Main Responsibilities

1. Front Desk and Customer Service

• Welcome visitors, guests, and clients professionally.
• Assist visitors with information and directions.
• Ensure guests have a positive first impression of the company.

2. Telephone and Communication Management

• Answer incoming phone calls.
• Direct calls to the correct department or person.
• Take and relay messages accurately.
• Respond to emails and enquiries promptly.

3. Meeting and Event Coordination

• Schedule meetings and appointments.
• Book meeting rooms.
• Ensure meeting rooms are prepared and equipped.
• Coordinate conference arrangements when required.

4. Administrative Support

• Perform data capturing and filing.
• Maintain office records and documents.
• Assist with general office administration.
• Support different departments when needed.

5. Mail and Deliveries

• Receive and distribute mail and packages.
• Manage outgoing mail and courier collections.

6. Office Supplies

• Monitor office consumables and supplies.
• Order stationery and office items when needed.
• Ensure office supplies are always available.

7. Reception Area Management

• Keep the reception area clean, organized, and professional.
• Ensure visitors are attended to promptly.

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Requirements

Education

• Grade 12 (Matric).

Experience

• Previous experience as a Receptionist or in a similar administrative/customer service role.

Computer Skills

• Microsoft Word.
• Microsoft Excel.
• Microsoft Outlook.
• General computer literacy.

Skills

• Excellent verbal communication.
• Good written communication.
• Strong organizational skills.
• Professional appearance and attitude.
• Ability to multitask.
• Customer service skills.
• Time management skills.

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