Automotive Customer Support Opportunity in Pretoria
Werkie is recruiting a motivated and customer-focused Call Centre Agent to join a leading client within the automotive industry on a permanent basis in Pretoria, Gauteng. This opportunity is well suited to an organised communicator who enjoys customer interaction, follow-ups, and appointment coordination in a professional call centre environment.
The role plays a key part in maintaining strong customer relationships and supporting ongoing customer engagement for a reputable automotive operation.
About the Role
The Call Centre Agent is responsible for conducting outbound customer follow-ups, assisting with appointment coordination, and delivering clear, friendly, and professional communication. This position supports customer retention and service continuity by ensuring previous customers are contacted timeously and assisted efficiently.
The role requires strong verbal communication skills, a positive attitude, and the ability to work consistently within standard office hours.
Key Responsibilities
Customer Follow-Ups
The successful candidate will contact previous customers to conduct follow-ups, ensure effective communication, and maintain positive relationships on behalf of the business.
Appointment Coordination
The role includes assisting customers with scheduling and confirming follow-up appointments, ensuring accurate information capture and smooth coordination.
Customer Service and Communication
Providing clear, friendly, and professional communication is central to this role. The Call Centre Agent must ensure customers feel supported and informed at all times.
Minimum Requirements
Candidates applying for this role should meet the following criteria:
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Previous call centre or customer service experience (advantageous)
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Strong verbal communication skills
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Friendly, professional, and confident telephone manner
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Ability to work reliably within a structured environment
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No specific certifications required
Key Skills and Competencies
The ideal candidate will demonstrate strong capability in:
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Customer communication and engagement
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Telephone etiquette
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Appointment coordination
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Basic administrative accuracy
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Time management and reliability
Fundamental Competencies
This role requires an individual who is:
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Customer-focused and approachable
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Well-spoken and professional
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Reliable and punctual
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Comfortable working in a call centre environment
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Eager to grow within an automotive support role
Employment Details
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Position Type: Permanent
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Company: Werkie (Placement)
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Industry: Automotive
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Department: Admin
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Job Functional Area: Administrative
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Location: Pretoria, Gauteng
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Experience Level: Associate
Salary and Benefits
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Salary: R15 000 per month
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Benefits: MIPCO – Pension
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Working Hours: Monday to Friday, 08:00 – 17:00
Apply for Call Centre Agent (AD 37)
Candidates who meet the above requirements and are interested in joining a dynamic automotive call centre environment are encouraged to apply.
Applications can be submitted via the official recruitment platform below:
Apply for this position
If you do not receive feedback after applying, please consider your application unsuccessful.
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