Company: Pedros
Location: Newlands East
Job Type: Permanent
Industry: Marketing and Advertising / QSR (Quick Service Restaurant)
Experience Level: Associate
📌 Position Overview
Pedros, a leading flame-grilled chicken brand in South Africa, is seeking a Digital Community Manager to lead and standardise online community engagement across multiple regions. This role ensures a consistent brand voice, high engagement, and proactive reputation management across Pedros’ digital platforms.
The ideal candidate loves social media, thrives on community interaction, and sees everyday customer conversations as opportunities to strengthen brand loyalty.
🧾 Key Responsibilities
- Manage all comments, DMs, and reviews across Pedros, Wackys & Bird & CO, maintaining ≥80% response rate and <24-hour response time
- Standardise community management processes across multiple countries
- Liaise with regional Marketing Consultants to tailor responses per market
- Develop and maintain SOPs, engagement guidelines, and response frameworks
- Conduct quality assurance checks on responses and engagement
- Manage daily social media engagement (Facebook, Instagram, TikTok, X, etc.)
- Oversee Google Reviews, Google Listings, and third-party review platforms
- Manage SMS portal reporting and monthly digital rating reports
- Monitor brand sentiment and social listening tools
- Identify emerging trends, risks, or potential PR issues
- Escalate customer service matters and support sensitive response drafting
- Collaborate with Content and Design teams for content strategy insights
- Share cross-market best practices and insights
- Track engagement, sentiment, and community growth metrics
- Compile weekly and monthly performance reports with actionable recommendations
🎓 Requirements
- 2–5 years’ experience in Community Management or Social Media
- Proven experience managing teams and/or freelancers
- Experience with multi-region/multi-country and multi-brand communities
- QSR, retail, or FMCG experience advantageous
- Strong understanding of social platforms, digital trends, and social listening tools
- Excellent written communication skills and brand awareness
- Strong customer service orientation
🧠 Qualifications & Competencies
Qualifications:
- Degree or Diploma in Marketing, Communications, or a related field
Core Competencies:
- Strategic thinker with operational execution
- Detail-oriented and highly organised
- Calm and solution-oriented under pressure
- Strong accountability and high ownership mindset
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