Administrator: Quotes – Liberty Group Limited
Location: Johannesburg, Gauteng, South Africa
Closing date: Not specified
Company: Liberty Group Limited
About Liberty Group
Liberty Group Limited is a trusted leader in insurance and asset management across Africa. As part of the Standard Bank Group, Liberty delivers a pioneering digital ecosystem that combines innovative technology with expert financial guidance. We focus on helping clients meet their financial goals by providing holistic advice, competitive investment options, and comprehensive insurance solutions. Our team goes beyond traditional financial services to give clients seamless access to a wide range of offerings that support every stage of life.
Role Overview
The Administrator: Quotes position is central to Liberty’s commitment to delivering accurate and efficient financial services. You will be responsible for providing quotes administrative services while adhering to established standard operating procedures (SOPs). This role requires strong organisational skills, attention to detail, and the ability to handle financial data with precision.
Key Responsibilities
Process and Administration
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Accurately administer and complete financial activities within the assigned area of work, ensuring efficiency and compliance.
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Utilise various software packages to create correspondence, maintain records, and manage spreadsheets and databases.
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Generate a range of documents and produce reports according to prescribed guidelines and standards.
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Plan and prioritise tasks, adjusting to changing demands while maintaining high-quality outputs.
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Take accountability for the accuracy of your work and adherence to Liberty’s policies and procedures.
Customer Service
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Resolve client queries promptly and escalate complex issues for quick and effective resolution, ensuring a positive customer experience.
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Deliver customer service that meets or exceeds expectations and aligns with Treating the Customer Fairly (TCF) principles.
Financial Management
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Contribute to effective administration of operational costs within budget.
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Identify areas of financial risk and escalate where necessary.
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Adhere strictly to company standards and policies to avoid losses or wastage.
Learning and Growth
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Actively enhance your own knowledge and stay informed about industry best practices and internal process updates.
Governance and Compliance
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Follow all governance and compliance procedures relevant to your role.
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Identify potential risks, implement corrective actions, and escalate issues where required.
Qualifications and Experience
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Education: Bachelor’s Degree or Advanced Diploma in Finance, Economics, or Accounting (Pre-2009 Level 6 or equivalent).
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Experience: 1–2 years of experience in a similar administrative or financial environment.
Core Competencies
Technical Skills
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Business IT Systems: Basic proficiency in financial and administrative software.
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Query Resolution: Ability to handle and resolve client queries effectively.
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Financial Acumen: Intermediate understanding of financial principles and processes.
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Customer Relationship Management: Basic knowledge of CRM tools and practices.
Behavioural Skills
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Strong organisation and attention to detail.
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Effective interpersonal communication and teamwork.
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Analytical problem-solving abilities.
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Customer service orientation and relationship-building skills.
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Clear and professional communication with impact.
Why Join Liberty Group
At Liberty, you will be part of a dynamic team that values innovation, integrity, and customer-centric solutions. We provide opportunities for professional development, continuous learning, and career growth in a forward-thinking financial services environment.
Diversity and Inclusion
Liberty Group Limited is an equal opportunity employer committed to building an inclusive workplace. We welcome applications from people of all backgrounds, including individuals with disabilities, as part of our dedication to Diversity, Equity, and Inclusion (DEI).
Application Process
If you are detail-oriented, passionate about financial administration, and ready to contribute to a leading African financial services brand, we invite you to apply. Submit your CV and a cover letter through the Liberty Group Careers Portal.
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