Customer Service Agent | Autoworx Jet Park – Motus Corporation Careers South Africa

March 9, 2026 admin Motus 0

Location: Boksburg, Gauteng, South Africa
Job Type: Permanent
Company: Motus Corporation
Division: Rental
Business Unit: Autoworx – Jet Park
Experience Level: Entry Level
Industry: Automotive / Vehicle Repair Services
Functional Area: Customer Service
Closing Date: 16 March 2026

About Motus Corporation

Motus Corporation is one of South Africa’s largest automotive groups, offering a wide range of mobility services including vehicle dealerships, aftermarket parts, fleet services, car rentals, and automotive repair solutions.

Through its Autoworx division, Motus specializes in professional vehicle repair and panel shop services, working closely with insurance companies, assessors, and brokers to deliver high-quality vehicle repairs and customer service. The organization has established a strong reputation for operational excellence and customer satisfaction within the automotive repair industry.

Motus Autoworx regularly hires talented professionals for automotive customer service jobs, insurance claims administration roles, and panel shop support positions in South Africa, making it a great place to build a long-term career.

Position Overview

Motus Autoworx is currently recruiting a Customer Service Agent to join the team at the Jet Park branch in Boksburg, Gauteng.

The primary purpose of this role is to deliver an exceptional customer experience by managing front-line communication between customers, insurers, brokers, and the workshop team. The successful candidate will ensure that customers receive regular updates regarding their vehicle repairs and insurance approvals.

This role is ideal for candidates seeking customer service jobs in the automotive industry, insurance claims administration roles, or automotive panel shop support careers in Gauteng.

Key Responsibilities

Customer Service & Communication

  • Deliver excellent customer service by maintaining professional communication with clients.
  • Serve as the primary front-line contact between customers, insurers, and workshop teams.
  • Provide clear and accurate updates to customers regarding repair progress.

Customer Satisfaction Management

  • Monitor Customer Satisfaction Index (CSI) performance metrics.
  • Conduct post-repair customer satisfaction follow-ups.
  • Ensure all customer interactions maintain high service standards.

Insurance & Claims Coordination

  • Liaise with insurance companies, brokers, and vehicle assessors regarding repair approvals.
  • Monitor insurance approval turnaround times and escalate delays when necessary.
  • Communicate insurance claim outcomes clearly to customers.

Workshop Coordination

  • Maintain daily communication with estimators and workshop teams.
  • Ensure vehicle turnaround communication is accurate and timely.
  • Track repair progress and ensure customers are informed throughout the repair process.

Complaint Handling

  • Respond to customer calls and emails within agreed response timeframes.
  • Resolve customer complaints professionally and escalate complex issues when required.

Minimum Requirements

Candidates applying for the Customer Service Agent position at Motus Autoworx Jet Park should meet the following criteria:

Education

  • Grade 12 / Matric (Required)
  • Customer Service or Business Administration qualification (Advantageous)

Experience

  • Minimum 2 years of customer service experience
  • Experience dealing with insurance claims is preferred
  • Experience within an automotive retail or panel shop environment is advantageous

Knowledge

  • Basic understanding of panel shop workflow and vehicle repair processes

Core Competencies

The ideal candidate should demonstrate the following competencies:

  • Customer-first mindset and service excellence
  • Strong verbal and written communication skills
  • Attention to detail and accuracy
  • Problem-solving ability
  • Time management and multitasking skills
  • Ability to remain calm under pressure
  • Team collaboration and professional integrity

Personal attributes should include honesty, reliability, responsibility, and a professional appearance.

Why Join Motus Autoworx?

Working at Autoworx, part of Motus Corporation, offers exciting career opportunities within the automotive service and vehicle repair industry.

Benefits of joining the team include:

  • Exposure to automotive customer service and insurance repair processes
  • Opportunities for career growth within the Motus automotive group
  • A dynamic and professional work environment
  • Hands-on experience in vehicle repair coordination and client support
  • Competitive employment opportunities in the automotive sector

This position is perfect for candidates seeking customer service jobs in Boksburg, automotive panel shop jobs in Gauteng, or insurance claims support roles in South Africa.

POPIA Compliance

Motus Corporation complies with the Protection of Personal Information Act (POPIA). By submitting your application, you consent to the processing of your personal information for recruitment and employment purposes.

How to Apply

Interested candidates who meet the requirements should apply for the Customer Service Agent vacancy at Motus Autoworx Jet Park before the closing date.

Closing Date: 16 March 2026

Applications must be submitted through the official Motus careers portal.

APPLY HERE

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