Quality Assurance Assistant – Clicks Group, Cape Town
Listing Reference: click_021567 | Apply by 1 October 2025
Advance Your Career in Pharmaceutical Quality Assurance
Clicks Group, a leader in South Africa’s Wholesale & Retail Trade sector, is seeking a Quality Assurance (QA) Assistant to join the United Pharma Marketing division. This permanent position, based at our Cape Town Head Office, offers a market-related salary and forms part of our Employment Equity (EE) recruitment drive.
Purpose of the Role
The QA Assistant plays a critical role in ensuring that all pharmaceutical marketing, advertising, and product packaging materials meet regulatory, legal, and marketing code compliance standards. Reporting directly to the Regulatory Affairs Manager, you will collaborate with internal teams, marketing partners, and suppliers to deliver compliant and accurate printed materials, manage product listings, and support pharmacovigilance activities.
Key Responsibilities
Regulatory Compliance & Document Management
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Liaise with the in-house advertising agency (BTB) and Marketing & Distribution (M&D) Partners to compile and proofread package inserts (PIs), patient information leaflets (PILs), and product packaging artwork.
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Ensure all printed marketing and educational materials comply with pharmaceutical laws, marketing codes, and Technical Quality Agreements (TQAs).
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Maintain accurate document control with version tracking, traceability, and filing for all advertising and marketing material.
Project & Stakeholder Coordination
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Create and manage project management trackers to meet commercial deadlines and expectations.
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Coordinate with multiple stakeholders to ensure products are listed on all internal and external IT systems on schedule.
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Proactively manage logistics and resources to deliver regulatory-compliant promotional materials on time.
Pharmacovigilance & Product Complaints
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Collect, evaluate, and record technical product complaints, Adverse Drug Reactions (ADRs), and Adverse Events (AEs).
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Communicate ADR and AE events weekly to M&D partners and submit monthly reconciliation reports.
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Support regulatory compliance by staying current on pharmaceutical and regulatory trends affecting advertising and marketing material.
Additional Duties
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Handle changes in operational requirements within the Regulatory Affairs department.
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Provide continuous feedback and updates to the Regulatory Affairs Manager and relevant partners.
Minimum Requirements
Education
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Essential: Relevant Bachelor’s Degree or a National Diploma (3-year qualification) in Life Sciences, Biotechnology, Chemistry, or related field.
Experience
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Minimum 3 years’ experience in a quality environment within the pharmaceutical industry.
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At least 1 year of Pharmacovigilance experience.
Job-Related Knowledge
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Pharmaceutical regulations and ethics, including Medicines and Pharmacy Acts.
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Marketing codes relevant to the pharmaceutical industry.
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Knowledge of CPA, Companies Act, Competition Act, and business processes for promotional material development.
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Understanding of pharmaceutical manufacturing, distribution, GWP/GDP/GMP standards, and pharmacovigilance procedures.
Skills & Competencies
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Exceptional verbal and written communication skills.
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Strong problem-solving and analytical thinking abilities.
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Meticulous record-keeping and attention to detail.
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Advanced IT skills, particularly Microsoft Office Suite.
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Excellent project management, planning, and organizing skills.
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Ability to collaborate effectively with diverse teams and stakeholders.
Core Competencies:
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Deciding and Initiating Action
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Working with People
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Adhering to Principles and Values
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Relating and Networking
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Writing and Reporting
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Planning and Organising
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Following Instructions and Procedures
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Adapting and Responding to Change
Why Join Clicks Group?
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Be part of a leading South African retail and pharmaceutical brand with a strong commitment to innovation and customer care.
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Gain exposure to cutting-edge pharmaceutical quality assurance practices and regulatory compliance processes.
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Thrive in a collaborative environment where career development and continuous learning are priorities.
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Contribute to a company that supports Employment Equity and values diversity.
Application Details
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Location: Cape Town Head Office, Western Cape
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Industry: Wholesale & Retail Trade (Pharmaceutical Division)
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Contract Type: Permanent
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Remuneration: Market Related
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Employment Equity: Yes – designated groups are encouraged to apply
Submit your application by 1 October 2025. Only applicants who meet the minimum criteria will be contacted.
Explore Related Career Opportunities
Take the Next Step in Your QA Career
If you are passionate about pharmaceutical quality standards, have a keen eye for detail, and thrive in a fast-paced regulatory environment, this Quality Assurance Assistant position at Clicks Group offers the perfect opportunity to grow your career. Apply today and join a company dedicated to excellence in health and wellness.
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