Administrator, Employee Benefits – SBFC | Standard Bank South Africa
Location: 30 Baker Street, Johannesburg, Gauteng
Division: Personal & Private Banking
Job Type: Full-Time, Permanent
Job Reference: 80446140A-0001
Click here to Apply
About Standard Bank
Standard Bank Group is one of Africa’s leading financial services organizations, with a proud history of driving growth, innovation, and empowerment across the continent. Through our Personal & Private Banking division, we offer a wide range of financial solutions that are designed to help individuals and businesses achieve financial wellbeing.
We are currently seeking a dynamic, detail-oriented Administrator: Employee Benefits to join our SBFC (Standard Bank Financial Consultants) team. This role is based at our Johannesburg offices and plays a vital part in supporting our employee benefits operations and client service excellence.
Job Purpose
The Administrator: Employee Benefits is responsible for servicing members and employers within our employee benefits scheme by providing efficient administrative support. The primary focus is to ensure that all administrative processes — including billing, claims management, credit control, and general pension fund queries — are handled accurately and timeously.
This position also supports the SBFC Employee Benefits Representatives by assisting with onboarding new business deals, completing compliance checklists, and maintaining adherence to both internal processes and regulatory requirements.
In this role, you will contribute directly to the smooth running of employee benefit schemes, ensuring client satisfaction and operational efficiency.
Key Responsibilities
1. Scheme Administration and Support
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Manage the day-to-day administrative operations of the employee benefits scheme.
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Process and reconcile monthly billing statements for participating employers.
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Ensure all premium payments, adjustments, and credits are captured and allocated accurately.
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Maintain detailed records of employer and member data for audit and compliance purposes.
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Support credit control processes by following up on outstanding payments or discrepancies.
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Handle administrative aspects of claims processing to ensure members receive benefits on time.
2. Member and Employer Servicing
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Act as the primary contact point for employee benefit queries from members and employers.
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Respond promptly and professionally to inquiries regarding contributions, claims, benefits, and fund rules.
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Provide guidance to members on benefit options, processes, and updates.
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Build strong, professional relationships with clients and internal stakeholders to enhance the service experience.
3. Onboarding and Compliance Support
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Assist SBFC Employee Benefits Representatives in onboarding new employer groups or benefit schemes.
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Prepare and complete all compliance documentation in line with internal policies and regulatory requirements.
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Ensure new business submissions are accurately captured and submitted for approval.
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Conduct internal checklist reviews to maintain full compliance with legislative and company standards.
4. Data and Reporting
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Update and maintain accurate member and employer records in the employee benefits system.
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Generate regular reports for management on billing, contributions, claims, and other key metrics.
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Support internal and external audits by ensuring all documentation and data are readily available.
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Identify data inconsistencies and work collaboratively with relevant teams to resolve them.
5. Process Improvement and Collaboration
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Collaborate with colleagues across departments to streamline processes and enhance efficiency.
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Identify areas for improvement in workflow, documentation, and client servicing.
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Participate in departmental projects, system enhancements, and new initiatives related to employee benefits administration.
Minimum Qualifications
Education:
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A Diploma in Generic Management or Office Administration is required.
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Additional training in financial administration, pension fund management, or customer service will be advantageous.
Experience Requirements
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1–2 years of experience in client management within a banking or financial services environment.
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3–4 years of experience within the pension fund environment, including exposure to product knowledge, processes, and applicable regulations.
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Proven understanding of the employee benefits landscape, including retirement funds, medical aid, and group risk benefits.
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Experience in administrative support and regulatory compliance within the financial sector will be beneficial.
Key Behavioural Competencies
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Articulating Information: Communicate clearly, confidently, and professionally in both verbal and written formats.
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Checking Things: Pay close attention to accuracy and detail in all administrative tasks.
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Examining Information: Analyze data effectively to make informed decisions and ensure process compliance.
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Following Procedures: Adhere strictly to internal processes, policies, and regulatory standards.
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Meeting Timescales: Demonstrate the ability to manage multiple priorities and meet deadlines consistently.
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Resolving Conflict: Handle client and internal disputes with diplomacy and professionalism.
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Taking Action: Show initiative and accountability in addressing challenges or errors.
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Upholding Standards: Maintain integrity, confidentiality, and quality across all responsibilities.
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Understanding People: Exhibit empathy and professionalism when interacting with clients and colleagues.
Technical Competencies
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Application Knowledge for Support: Proficiency in employee benefits systems, Microsoft Office Suite (Excel, Word, Outlook), and data management tools.
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Benefits and Compensation Administration: Knowledge of retirement funds, benefit structures, and contribution calculations.
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Creative Problem Solving: Ability to troubleshoot administrative challenges efficiently.
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Project Management: Experience supporting or coordinating small projects within the employee benefits environment.
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Process Design Tools & Systems: Familiarity with process mapping and workflow management to enhance efficiency.
Why Join Standard Bank?
At Standard Bank, we believe that our people are our greatest strength. When you join us, you become part of a forward-thinking financial institution that values innovation, collaboration, and excellence. As an Administrator in Employee Benefits, you’ll have the opportunity to:
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Work in a professional environment with access to learning and development programs.
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Contribute to financial wellbeing initiatives that positively impact employees across South Africa.
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Engage in meaningful work that supports both individual and corporate clients.
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Build your career within one of Africa’s most respected banking brands.
How to Apply
If you meet the above requirements and are passionate about making a difference through efficient service delivery, we encourage you to apply today.
Click on “Apply Now” to submit your online application through the Standard Bank Careers portal.
Alternatively, you can visit the official Standard Bank careers page and search for Job ID 80446140A-0001.
Please Note:
Standard Bank Group adheres to all South African employment laws and ethical recruitment standards. We do not charge any fees as part of our recruitment process. If you encounter any suspicious activity or are asked to make a payment, please report it immediately to our Fraud Line at +27 800 222 050 or email TransactionFraudOpsSA@standardbank.co.za.
Closing Thoughts
The Administrator, Employee Benefits – SBFC position offers a rewarding career opportunity for professionals who are detail-oriented, passionate about customer service, and eager to build their expertise in employee benefits administration. This role plays a crucial part in ensuring that Standard Bank continues to deliver excellence in financial services while upholding the highest standards of compliance and client satisfaction.
Take the next step in your career and become part of a team that’s shaping Africa’s financial future — one client at a time.
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