Senior Cash Processing Leadership Opportunity at Fidelity Services Group
Fidelity Services Group, through Fidelity Cash Solutions, is seeking an experienced and resilient Cash Centre Manager to join its operations in Kokstad, KwaZulu-Natal, on a permanent basis. This mid-senior level role reports directly to the Regional Manager of the Cash Processing Region and is suited to a hands-on leader with strong people management skills and the ability to perform in a high-pressure, compliance-driven environment.
The position is critical to ensuring the full daily operation of the cash centre, with accountability for accurate deposit verification, balancing, and processing in accordance with contractual agreements and internal procedures.
About the Role
The Cash Centre Manager is responsible for the end-to-end management of branch cash processing operations, ensuring that all deposits are verified, balanced, and processed accurately and timeously. The role requires strong leadership, operational discipline, and the ability to manage daily challenges while maintaining strict compliance with policies, procedures, and risk controls.
This position demands a professional who can engage confidently with clients, manage staff performance, and take accountability for operational outcomes across day and night shifts.
Key Responsibilities
Cash Centre Operations and Processing Control
The successful candidate will oversee the entire daily operation of the cash centre, ensuring that all deposits are processed and verified in a balanced position. This includes monitoring workflows, enforcing procedures, and ensuring compliance with contractual agreements between all parties.
Accuracy, consistency, and operational control are essential to maintaining service integrity and client confidence.
Staff Management and Leadership
The role includes full responsibility for the management of staff, including supervision, performance management, and addressing operational or behavioural challenges as they arise. The Cash Centre Manager must provide clear direction, ensure accountability, and maintain productivity across all shifts.
Strong leadership and people management skills are essential to ensure a stable and effective operating environment.
Client Liaison and Query Resolution
The Cash Centre Manager will manage queries related to treasury and teller differences, providing feedback to clients and internal support departments as required. The role requires professional engagement with clients, clear communication, and timely resolution of operational issues.
Accountability for queries and outcomes is a core requirement of this position.
Policy Compliance and Risk Mitigation
The role requires strict adherence to company policies and procedures, with active enforcement across all operations. The Cash Centre Manager must continuously identify and mitigate operational risks, ensuring that controls are effective and consistently applied.
Risk awareness and proactive management are essential to safeguarding assets and maintaining compliance.
Operational Accountability and Shift Management
The position requires a hands-on approach with accountability for all operational queries and outcomes. The role includes shift work, covering day and night operations, and demands exceptional time management and multitasking capability to manage competing priorities effectively.
Minimum Requirements
To be considered for this role, candidates must meet the following requirements:
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Matric (Grade 12)
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Ability to function effectively in a stressful, high-pressure environment
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Excellent people management skills
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Strong time management and organisational skills
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Previous cash centre experience – advantageous
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Ability to deal professionally with clients
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Willingness to work day or night shifts
Key Skills and Professional Attributes
The ideal candidate will demonstrate:
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Strong multitasking ability
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Willingness to accept responsibility and full accountability
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Hands-on leadership style
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Excellent problem-solving and decision-making skills
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Ability to address and resolve staff challenges effectively
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Professional communication and client engagement skills
Working Environment and Employment Details
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Position Type: Permanent
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Company: Fidelity Services Group
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Division: Fidelity Cash Solutions
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Location: Kokstad, KwaZulu-Natal
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Industry: Security and Investigations
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Job Functional Area: Other
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Minimum Experience Level: Mid-Senior
Apply for Cash Centre Manager – Kokstad
Candidates who meet the above requirements and are ready to lead a high-volume cash processing operation are encouraged to submit their applications before the closing date.
Closing Date: 04 February 2026
Applications should be submitted via the platform below:
Apply for this position
If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.
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