Location: Polokwane, Limpopo
Job Type: Permanent
Closing Date: 30 June 2026
Industry: Quick Service Restaurant (QSR) / Food & Beverages
Division: Stores (Wacky’s Brand – Pedros Group)
Pedros is seeking a driven and experienced Junior Operations Manager (Wacky’s Fried Chicken) to oversee multi-store operations in the Polokwane region. This role is ideal for a strong operations professional with experience in fast-paced QSR environments who is passionate about driving performance, profitability, and operational excellence.
About Pedros
Pedros is one of South Africa’s fastest-growing quick-service restaurant brands, known for delivering high-quality fried chicken and exceptional customer service. The company continues to expand nationally, creating exciting career opportunities across operations, retail, and head office functions.
About Wacky’s Fried Chicken
Wacky’s Fried Chicken is a high-growth QSR brand under the Pedros umbrella, focused on bold flavour, affordability, and a vibrant customer experience. The brand is expanding rapidly across South Africa and requires strong operational leadership to maintain consistency and performance across all stores.
Role Purpose
The Junior Operations Manager will be responsible for implementing and maintaining operational systems across multiple Wacky’s stores in the Polokwane region.
This role focuses on:
- Driving profitability and sales growth across stores
- Ensuring operational excellence and brand compliance
- Managing and developing store leadership teams
- Enforcing SOPs, food safety standards, and service excellence
- Supporting multi-store expansion and performance improvement
Key Responsibilities
Operational Performance & Profitability
- Manage store operations across allocated Wacky’s branches
- Drive turnover, customer growth, and gross profit targets
- Control food costs, labour costs, and operational expenses
- Improve service efficiency and operational KPIs
SOP, Quality & Compliance
- Ensure strict adherence to SOPs and operational standards
- Maintain food safety and hygiene compliance across stores
- Monitor audit results and implement corrective actions
- Ensure brand consistency across all outlets
People Management & Leadership
- Lead, coach, and develop store managers and teams
- Improve staff performance and reduce turnover
- Oversee training, onboarding, and performance reviews
- Build high-performance store teams
Customer Experience & Brand Standards
- Ensure high levels of customer satisfaction
- Resolve complaints and implement service improvements
- Improve ratings, feedback scores, and customer experience KPIs
- Reinforce brand values and service culture
Reporting & Administration
- Prepare weekly and monthly performance reports
- Analyse KPIs, financial data, and operational trends
- Communicate effectively with management and store teams
- Support marketing and promotional initiatives
Key Performance Indicators (KPIs)
- Sales growth and customer count increase
- EBITDA and gross profit margins
- Food safety and brand audit scores
- Service speed and operational efficiency
- Customer satisfaction and complaint resolution
- Staff retention and performance metrics
Minimum Requirements
- Qualification in Business, Operations, or Management (advantageous)
- Minimum 2 years’ experience in multi-store QSR operations
- Experience in fried chicken or fast-food restaurant environment
- Strong understanding of GAAP / Micros systems
- Strong financial and operational acumen
- Valid driver’s licence (own vehicle preferred)
- Willingness to travel within the region
Key Competencies
- Strong leadership and people management skills
- High attention to detail and operational discipline
- Ability to work under pressure in a fast-paced environment
- Strong analytical and reporting ability
- Excellent communication and problem-solving skills
- Customer-focused mindset
Why Join Pedros?
- Opportunity to grow within a rapidly expanding QSR brand
- Exposure to multi-store operations and leadership development
- Fast-paced, performance-driven environment
- Career progression into senior operations roles
Explore More Opportunities
POPIA Compliance
By applying for this position, candidates consent to the processing of personal information in accordance with the Protection of Personal Information Act (POPIA).
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