Hiring Now | Customer Care Administrator | Pedros Chicken (Head Office – Commercial Division) | Newlands East, KwaZulu-Natal | 12-Month Contract Vacancy (Entry-Level)
Pedros Chicken, one of South Africa’s leading and fastest-growing fast-food and restaurant brands, is seeking an organized, empathetic, and detail-oriented Customer Care Administrator to join its Head Office team in Newlands East, KwaZulu-Natal.
This contract entry-level position is ideal for candidates holding a qualification in Administration (or a related field) with 1 to 2 years of practical experience in customer service or administrative environments. The successful candidate will manage incoming customer inquiries, resolve complaints across telephone, email, and social media channels, track issue resolutions with store managers, and maintain accurate internal reporting systems.
Submit your application before the closing date on 30 October 2026.
Customer Care Administrator Job Overview
| Detail | Information |
| Job Title | Customer Care Administrator |
| Company | Pedros Chicken |
| Division / Business Unit | Head Office / Commercial Division |
| Industry | Restaurants / QSR (Quick Service Restaurant) |
| Experience Level | Entry Level (1–2 Years Experience) |
| Employment Type | Contract |
| Job Location | Newlands East, KwaZulu-Natal, South Africa |
| Posting Date | 30 September 2026 |
| Closing Date | 30 October 2026 |
About the Role
As a Customer Care Administrator within the Commercial division at Pedros Head Office, you will serve as a vital link between customers, internal leadership, and individual franchise/corporate store locations.
Your primary duty is to ensure every customer interaction—whether over the phone, via email, or across public social media platforms (Google Reviews, Facebook, etc.)—is handled with empathy, speed, and utmost professionalism. You will investigate customer feedback, follow up on store escalations, track resolutions to completion, and maintain internal database accuracy to elevate the overall customer experience.
Key Performance Areas & Primary Responsibilities
1. Multi-Channel Customer Query & Complaint Management
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Respond to customer inquiries, complaints, and feedback received via telephone, email, Google Reviews, Facebook, and other social media channels.
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Contact customers directly to gather clear details and assess complaints before escalating issues to store management.
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Ensure all communications are handled within strict service-level timeframes with speed, accuracy, and clear English phrasing.
2. Complaint Escalation & Store Liaison
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Record, categorize, and escalate customer issues to regional store managers, franchise operators, and operational leaders.
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Maintain regular daily follow-ups with store teams until issues are fully resolved and closed out.
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Support a seamless customer journey by tracking every complaint from initial contact through to complete customer satisfaction.
3. Reporting & Database Administration
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Capture accurate data on customer complaints, store responses, and resolution outcomes in internal tracking reports and systems.
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Maintain and update customer records, administrative logs, and executive reporting templates.
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Identify recurring service trends or operational gaps and recommend process improvements to senior commercial leadership.
Minimum Requirements – Customer Care Administrator
Educational Qualifications & Experience
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Tertiary Qualification in Administration, Business Support, Communication, or a related field (Essential).
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1 to 2 years of experience in a customer service, administrative, or call center environment (Essential).
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Previous experience managing corporate social media customer inquiries (Facebook, Google Reviews) (Highly Advantageous).
Required Skills & Technical Competencies
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Computer Literacy: Computer literate and capable of operating across multiple administrative databases, ticketing systems, and email platforms simultaneously.
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Communication Skills: Excellent written and verbal command of English with exceptional tone control and professional phrasing.
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Data & Admin Capabilities: High attention to detail, strong data entry accuracy, and meticulous administrative skills.
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Personal Attributes: Reliable attendance, empathetic listening skills, calm demeanor under pressure, and strong problem-solving initiative.
Frequently Asked Questions – Pedros Careers
Where is this position physically located?
This contract position is based at the Pedros Head Office in Newlands East, KwaZulu-Natal.
Is previous social media management required?
While not mandatory, experience handling customer reviews and complaints across platforms like Google and Facebook is considered advantageous.
When is the application deadline for this post?
Applications close on 30 October 2026.
How to Apply for This Pedros Vacancy
Kickstart your commercial customer service career with one of South Africa’s most exciting restaurant brands. Submit your application online before the closing date.
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Official Source Link: Pedros Careers Portal
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Job Title: Customer Care Administrator (Newlands East)
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Ensure your CV highlights your administration qualifications, customer service track record, computer skills, and contact details.
Closing Date: 30 October 2026.
Explore More Customer Service & Admin Vacancies in KZN 2026
Looking for additional customer care jobs, administrative clerk positions, and restaurant head office vacancies across Durban, Newlands East, and KwaZulu-Natal? Explore our latest listings:
Post last updated: 16 October 2026 | Keywords: Customer Care Administrator Pedros 2026, Pedros jobs Newlands East Durban, entry level customer service jobs KZN, Pedros chicken head office vacancies, contract admin jobs Durban 2026
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