Team Leader: Admin & Support

Team Leader: Admin & Support
Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 11 February 2025

Achieve More Than You Believe

About Discovery
Discovery is driven by a core purpose to make people healthier and to enhance and protect their lives. We are committed to finding exceptional individuals whose values align with our own and who are eager to contribute to this mission. Our dynamic and fast-paced environment empowers individuals to reach their full potential. As global thought leaders, we not only focus on financial success but are also passionate about creating positive, meaningful change in society through innovation.

About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits is a pioneering employee benefits provider. We aim to transform employee behavior, fostering healthier and wealthier workforces. Our approach reimagines the delivery of retirement savings and life insurance, making it an exciting business area to be a part of. By integrating innovative strategies, we help companies offer better, more comprehensive benefits to their employees.

Key Purpose of the Role
The Team Leader: Admin & Support will be responsible for managing a smaller team within the Retirement Funds business unit. This team will handle various administrative tasks, such as processing new business applications for Umbrella Funds, managing scheme installations, and overseeing investment contributions. Additionally, the role includes managing the renewal setup for participating employers. The Team Leader will be expected to ensure the smooth functioning of various administrative processes within the team, such as monthly contributions, claims, investment options, individual transfers, and processes related to section 14 and section 28 liquidation.

The role requires an individual who can maintain and improve operational processes and procedures to ensure compliance with regulatory frameworks. They must also ensure that the team is equipped with the knowledge, tools, and skills to meet the service level agreements (SLAs) set by the company. The Team Leader will be instrumental in driving a culture of continuous improvement, adapting to changes swiftly, and motivating their team. The role requires constant review of processes and procedures to ensure the effective delivery of services to Umbrella Funds.

Key Responsibilities

• Manage SLA Adherence: Ensure that all operational services within Umbrella Funds are delivered efficiently and within established SLAs.
• Team Leadership: Oversee the full Human Resources function for the team, including training, delegating work, setting performance standards, and empowering staff to excel.
• Client Installations and Renewals: Ensure that all new client installations, changes, and scheme renewals comply with regulatory requirements, including the Pension Funds Act and Tax Act, as well as the specific rules of Discovery Life Umbrella Pension and Provident Funds.
• Maintain SOPs: Regularly update Standard Operating Procedures (SOPs) to reflect business developments and system enhancements.
• Audit Support: Assist with audits and ensure appropriate responses to audit queries.
• Management Reporting: Produce and submit comprehensive management reports, highlighting key operational data and ensuring regular updates are provided to the line manager and broader business.
• Escalated Queries: Manage and resolve escalated calls and queries from internal stakeholders and clients, ensuring client satisfaction.
• Business Relationships: Build and maintain strong relationships with internal teams, external brokers, and key stakeholders.
• Project Management: Lead various projects within the department and contribute to the development of new ideas and strategies to improve service delivery.

Personal Attributes and Skills

• Strong communication skills, with the ability to articulate ideas clearly, both verbally and in writing.
• Attention to detail, ensuring the accuracy of all processes and outputs.
• Organizational skills, with the ability to manage multiple priorities simultaneously.
• Excellent conflict management skills and the ability to handle sensitive issues effectively.
• Ability to think critically and provide innovative solutions to problems.
• Strong decision-making capabilities, with a focus on risk assessment and mitigation.
• Leadership: Motivates, inspires, and challenges the team to achieve higher performance and drive change within the organization.

Education and Experience

• NQF Level 5 equivalent qualification (essential).
• 3–5 years of operational leadership and management experience (essential).
• 3–5 years of experience in retirement funds administration, including umbrella installations, Section 14, and termination processes (essential).
• NQF Level 6 or BCom degree (advantageous).
• Relevant industry qualifications in Wealth Management or Retirement Funds (advantageous).
• Advanced proficiency in MS Office, especially Excel.
• Employee Benefits experience, with a minimum of 5 years in a senior role.

Employment Equity
Discovery embraces diversity and encourages individuals with various disabilities to apply. Our approved Employment Equity Plan and Targets will guide the recruitment process, ensuring that we reflect the diverse community we serve.

This role offers an exciting opportunity to join a leading team within Discovery’s dynamic Employee Benefits unit. We invite motivated individuals who are ready to take on a leadership role and drive success to apply for this position.

apply here