Graduate Programme 2024/2025 – AVBOB (Bloemfontein, South Africa)
Job Reference Number: Bloemfontein
Department: Business Development – Member Value (BUSDEV_MEMV)
Business Unit: Insurance
Job Type: Contract (12 months)
Positions Available: 1
Location: Bloemfontein, South Africa
Salary: Market Related
Company Overview
AVBOB Mutual Assurance Society, a trusted insurance provider with over 100 years of experience, invites unemployed South African graduates between the ages of 18 and 35 to apply for its 2024/2025 Internship Programme. This is an excellent opportunity for young professionals to gain hands-on experience, develop industry-specific skills, and build a strong foundation for a successful career in business development and insurance services.
At AVBOB, we prioritize employee development, reward excellent performance, and foster a customer-centric culture. Through this internship, you will gain valuable insights into client services, business operations, and data analytics within the insurance industry.
Programme Overview
This 12-month internship will provide structured learning opportunities, on-the-job training, and mentorship to help interns gain practical experience and develop key competencies required in the financial and insurance sectors. Interns will be expected to contribute to business development activities, enhance customer service experiences, and assist with technical and administrative tasks within their assigned roles.
Key Responsibilities
Interns will be responsible for the following tasks:
- Client Service Excellence: Deliver a professional and positive customer service experience at AVBOB branches.
- Customer Engagement: Manage client inquiries and document activities and outcomes to ensure seamless service delivery.
- Issue Resolution: Escalate complex client concerns to supervisors or branch managers for prompt resolution.
- Product Support: Assist customers with technical inquiries regarding AVBOB’s Member Value products and services.
- Client Relationship Management: Regularly check in with clients, follow up on active processes, and build long-term relationships.
- Customer Insights: Conduct post-service surveys, identify service improvement areas, and recommend enhancements based on feedback.
- Market Trend Analysis: Monitor emerging trends in client services and contribute ideas to improve AVBOB’s offerings.
- Process Documentation: Maintain accurate client records and update documentation for business efficiency.
Minimum Qualifications & Requirements
Candidates must have completed one of the following degrees:
- Financial Degree (Finance, Banking, Investment Management, etc.)
- Accounting or Economics Degree
- BSc in Information Systems
- Marketing Management Degree
- Business Administration Degree
Preferred Skills & Competencies
To be successful in this internship, candidates should possess the following skills:
Technical Skills
- Data Analytics: Ability to analyze and interpret financial and business data.
- Customer Service: Prior experience in a client-facing role is an added advantage.
- Sales Experience: Candidates with sales experience will have an edge.
- Problem-Solving: Strong analytical and critical thinking skills.
Soft Skills & Attributes
- Excellent Communication: Ability to articulate ideas clearly, both written and verbal.
- Resilience & Adaptability: Ability to work under pressure in a fast-paced environment.
- Customer-Centric Approach: Passion for delivering top-tier customer service.
- Team Player: Ability to collaborate effectively within a team setting.
- Patience & Attention to Detail: Precision in handling client inquiries and documentation.
- Analytical Thinking: Strong problem-solving skills with a strategic mindset.
Why Join AVBOB’s Graduate Programme?
- Professional Growth: Gain first-hand experience in the insurance and financial services industry.
- Structured Learning: Receive training and mentorship from industry experts.
- Employee Support: Access to wellness programs and an employee assistance program.
- Career Advancement: Exposure to various aspects of business development and customer engagement.
- Networking Opportunities: Build relationships with professionals and leaders in the industry.
Application Process & Requirements
Interested candidates must apply online by submitting the following documents:
- Comprehensive CV/Resume
- Certified Copy of ID
- Certified Copy of Matric Certificate (Grade 12)
- Certified Copy of Tertiary Qualification or Recent Academic Records
Note: Only candidates who have not previously participated in an internship programme will be considered.
Equal Opportunity Employer
AVBOB is committed to employment equity and encourages persons living with disabilities to apply.
Application Deadline
All applications must be submitted before the closing date. Late applications will not be considered.
Important Notice on Data Privacy
AVBOB complies with the Protection of Personal Information Act (POPIA), which ensures that the processing of your personal data is lawful and transparent. By applying for this position, you agree to the collection, storage, and use of your personal data for recruitment purposes. For more details, please visit our official website and read the HR Processing Notice.
Conclusion
This Graduate Programme is an excellent opportunity for ambitious young graduates to kickstart their careers in the insurance and financial services sector. AVBOB values innovation, customer service excellence, and employee development. If you are passionate about finance, marketing, data analytics, or customer service, this internship will provide the perfect platform to gain practical experience and enhance your professional skills.
Apply today and take the first step toward a successful career with AVBOB!
Leave a Reply