Internship Programme

Internship Programme – Mamelodi
Company: AVBOB
Location: Pretoria (Mamelodi)
Job Reference Number: MEMBERVALUE-INTERNSHIP MAM
Department: Business Development – Member Value
Industry: Insurance
Job Type: Contract (12 Months)
Positions Available: 1
Salary: Market Related

Apply here

Exciting Graduate Internship Opportunity at AVBOB

AVBOB Member Value is inviting unemployed South African graduates, aged between 18 and 35, to apply for the 2024/25 Member Value Internship Programme. This 12-month programme provides recent graduates with an opportunity to gain practical experience in a well-established and respected organization within the insurance industry. The successful candidate will be stationed at the Mamelodi Client Services Office, where they will be exposed to various aspects of client services, business development, and customer relationship management.

Why Join AVBOB?

As an AVBOB intern, you will be joining a company with over 100 years of excellence in the insurance sector. The organization is deeply committed to its employees and customers, fostering a customer-centric culture that values innovation, teamwork, and professional growth.

Benefits of the Internship:

• Exposure to a leading insurance company with a strong industry reputation.
• Hands-on experience in customer service, business development, and sales.
• Access to personal services through the employee assistance and wellness programs.
• Career development opportunities and potential pathways to full-time employment.
• Mentorship from industry professionals who will guide and support your growth.

Key Responsibilities

As an intern in the Member Value Division, your responsibilities will include but are not limited to:

• Providing exceptional customer service by ensuring a positive and professional experience for all clients visiting the branch.
• Managing client inquiries and documenting interactions, ensuring all concerns are addressed promptly and effectively.
• Escalating customer complaints or complex queries to supervisors and the Member Value Manager in a timely and efficient manner.
• Assisting clients with onboarding and enrollment into the AVBOB Member Rewards Programme.
• Maintaining a strong client relationship by following up on inquiries and keeping customers informed about ongoing processes.
• Keeping accurate records of customer interactions and documenting service processes for future reference.
• Conducting post-service surveys to identify potential customer service concerns and recommending improvements.
• Monitoring emerging trends in customer service and assisting the team in leveraging these trends for business improvement.
• Collaborating with the business development team to implement strategies that enhance member value and client retention.

Minimum Requirements

Qualifications:

To qualify for this internship, applicants must hold a relevant Bachelor’s Degree in one of the following fields:

• Finance
• Accounting or Economics
• BSc Information Systems
• Marketing Management
• Business Administration

Skills and Experience:

• Data Analytics skills are advantageous.
• Prior sales experience is beneficial but not required.
• Customer service experience is an added advantage.
• Strong problem-solving skills with the ability to handle challenges effectively.
• Ability to work under pressure while maintaining professionalism.
• Excellent communication skills (both written and verbal).

Role-Based Competencies:

• Customer service-oriented mindset with a passion for helping clients.
• Ability to work collaboratively in a team environment.
• Strong interpersonal and communication skills.
• Analytical thinking and ability to process information efficiently.
• Patience and resilience when dealing with complex queries or complaints.

Application Process

Apply here

AVBOB is committed to equal employment opportunities, and persons living with disabilities are encouraged to apply.

To apply for this internship, submit your application online via the provided link. Your application must include:

• A comprehensive CV/resume.
• A certified copy of your ID document.
• Certified copies of your academic qualifications, including your Grade 12 certificate and recent academic records.

Important Notes:

• Only applicants who have not previously participated in an internship programme will be considered.
• Late applications will not be accepted.
• If you do not receive correspondence within two weeks of the closing date, please consider your application unsuccessful.

Why This Opportunity is Perfect for You

This internship is ideal for recent graduates looking to kick-start their careers in a reputable organization. If you are passionate about client services, business development, and the insurance industry, this opportunity will provide you with the necessary skills and experience to grow professionally.

Don’t miss out on this exciting career-building opportunity – apply today and become part of AVBOB’s legacy!